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Services

Introduction

eSight Energy provides a comprehensive range of consultancy and support services to ensure that you get the best from eSight. These include consultancy services to assist with installation and commissioning of a new system and support services to help you in the use of eSight. In addition, you are also provided with a login to eSightenergy.com to access important resources such as the eSight knowledge base which are available 24 x 7.

The eSight Help Desk is staffed by a dedicated team of product specialists. These are on hand to assist you with any aspect in the use of eSight.

eSightenergy.com

Following your purchase of eSight, you will be provided with a login to eSightenergy.com allowing you to access a range of online support services. This includes a facility to raise support issues and access the knowledge base which is an important resource for eSight users. Here, you will be able to search for articles to assist in the use of eSight and find answers to questions.

eSightenergy.com also includes a download area where upgrades to eSight are available.

Consultancy

eSight Energy provides a range of consultancy services to assist in the administration, configuration and use of eSight. If you require help in any of these areas, please contact your account manager who can discuss the options we can provide.

Software Upgrades

eSight is upgraded on a regular basis to incorporate legislative changes and new features. The upgrades and new features are available for the modules you have purchased as part of your annual license fees.

We are keen to receive ideas for new features and enhancements to the eSight product suite. Within the support area of eSightenergy.com, you will be provided with a facility to put forward ideas for possible inclusion into future versions of eSight.